FAQ

Rates and payments

Check out our online guide to find answers to frequently asked questions and learn more about our services and how they work. If you don't find what you're looking for, remember that our customer service is always available via chat, email and voice channels.

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How much does the registration cost?

How much does the registration cost?

Are the tolls my responsibility?

Are the tolls my responsibility?

What rates are available?

What rates are available?

What is the Ceiling Block?

What is the Ceiling Block?

When will the Ceiling Lock on my rental be released?

When will the Ceiling Lock on my rental be released?

How much is the Block Limit required for car rental?

How much is the Block Limit required for car rental?

How to enter a discount code?

How to enter a discount code?

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We are always by your side

Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.

Where can I recharge an electric car?

Where can I recharge an electric car?

How can I recharge an electric car?

How can I recharge an electric car?

What to do if the car runs out of charge?

What to do if the car runs out of charge?

Where can I refuel?

Where can I refuel?

I am a new driver, can I rent your cars?

I am a new driver, can I rent your cars?

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Information and assistance

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How it works

10 simple steps to enter the world of sharing mobility and help you use our service.

Car charging

Discover all the details to learn how to recharge our cars simply and safely.

Faq

Consult the frequently asked questions and detailed guides to find the answers to all your questions.

Customer Service

Contact our 24-hour customer service via chat, email and voice.