What to do in case of accident?

If you have been involved in a car accident, make sure you are completely safe. If you are injured, contact emergency services immediately (112) to get medical assistance. Contact us using the Official App or by calling our helpline. +39.02.40701.700You will be given instructions to best manage the situation. We will ask you for information and documents useful for reconstructing the accident. Then, call the roadside assistance number for the vehicle you are using. Provide all the information you need to receive immediate assistance and follow the instructions provided.

Do you need the friendly accident report form (CID)?

• FRIENDLY ACCIDENT RECORDING FORM

The roadside assistance telephone number may differ depending on the rented vehicle. Below are all the affiliated roadside assistance numbers:

• Unipol Rental (from Italy): 800.936.603
• Unipol Rental (from abroad): +39.0522.040.782
• Kinto (unique number): 800.688.351
• Drivalia (from Italy): 800.900.001
• Drivalia (from abroad): +39.066.52.111

Instructions for Drivalia telephone assistance:

1. Start the call by calling the correct number
2. Press KEY 2 – Long Term Rental Assistance Services
3. Press KEY 1 – Roadside Assistance

Within 24 hours you will be asked to provide a detailed report of the accident, attaching photographs and the CID form duly completed in all its sections.

What to do if there is a counterparty involved in the accident?

1. Fill out the CID (Amicable Accident Report) together with the counterparty involved. The CID is a useful document for recording accident details and establishing responsibilities.
2. Be sure to exchange important information such as names, contact details, insurance of the vehicles involved and witnesses, if any.
3. Depending on the rented car, fill out the correct form:
   • Unipol Rental: CLAIM REPORT FORM
   • Kinto: CLAIM REPORT FORM
   • Drivalia: CLAIM REPORT FORM
4. Remember to send all the required documents (CID, complaint form, driving licence) and the relative photos of the vehicles via email to customerservice @e-vai.com

What to do if there is no other party involved in the accident?

1. Depending on the rented car, fill out the correct form:
   • Unipol Rental: CLAIM REPORT FORM
   • Kinto: CLAIM REPORT FORM
   • Drivalia: CLAIM REPORT FORM
2. Please ensure you provide all the details requested in the attached form, including vehicle details and relevant photos of the circumstances of the accident.
3. Email all documents to customerservice @e-vai.com