FAQ

What to do if the car is dirty?

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To ensure adequate assistance, we invite you to contact us promptly if the car is dirty at the time of collection or return. To facilitate communication and allow us to accurately assess the situation, we ask you to provide us with accurate photos of the car to our Customer Service, specifying your name and surname, the vehicle registration number and the reservation number.

Prompt reporting when collecting the car is essential to ensure a correct assessment and to allow us to take appropriate action.

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