FAQ

Can I share my account?

Home » Faq » Regulation and conditions » Can I share my account?

Sharing your account is not permitted E-VAI with other people, even friends or relatives. Each booking made through your account must match your person. Safety and responsibility are at the center of our priorities. Allowing unauthorized people to access your account could cause security issues, administrative complications and potential violations of the rules of use of the service. Failure to comply may result in the application of sanctions and/or disabling of the account itself.

👋 Hi, I'm EVA!

Your virtual assistant based on Artificial intelligence designed to support you at any time. Find out what I can do and how I can help you!

You can ask me information e details on the characteristics of our service, how it works, and which advantages you can achieve thanks to shared mobility.

I can provide you information detailed about prices of our service, or give you detailed information on any quote e promotions available.

Are you a new customer? I can guide you step by step to teach you how to best use the service, including suggestions e useful tips on how to easily use our vehicles.

I can walk you through the booking process, collecting the information necessary to suggest the mobility solution closest to you.

Can I handle e solve common problems, answer Frequent questions, help you in the event of an accident or to recover objects forgotten on board vehicles.

Start a chat
Customer Service

Do you need help?

If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.

Customer Service
FAQ

We are always by your side

Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.

Where can I recharge an electric car?

Where can I recharge an electric car?

How can I recharge an electric car?

How can I recharge an electric car?

What to do if the car runs out of charge?

What to do if the car runs out of charge?

Where can I refuel?

Where can I refuel?

I am a new driver, can I rent your cars?

I am a new driver, can I rent your cars?

FAQ

Information and assistance

Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.

How it works

10 simple steps to enter the world of sharing mobility and help you use our service.

Car charging

Discover all the details to learn how to recharge our cars simply and safely.

Faq

Consult the frequently asked questions and detailed guides to find the answers to all your questions.

Customer Service

Contact our 24-hour customer service via chat, email and voice.