FAQ
When will my account be activated?
After completing the registration and providing the documents, the team of E-VAI will review your information and uploaded documents. The procedure takes up to a maximum of 48 hours, at the end of which you will receive the email confirming your account has been enabled.
If you have completed registration but have not yet received activation confirmation within the expected time frame, you can contact us via email, chat or call for further verification of the status of your account. Visit the page Customer Service to discover all the contact methods.
Customer Service
Do you need help?
If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.
FAQ
We are always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Where can I recharge an electric car?
Where can I recharge an electric car?
How can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
What to do if the car runs out of charge?
Where can I refuel?
Where can I refuel?
I am a new driver, can I rent your cars?
I am a new driver, can I rent your cars?
Information and assistance
Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.
