FAQ
Why was my account suspended?
The reason your account was suspended could be due to:
- Violation of the terms of use: This may include inappropriate behavior or actions that go against our service guidelines.
- Payment Issues or Pending Transactions: If there are payment issues or pending transactions associated with your account, a hold may have been placed until such matters are resolved. This could include missed payments.
It is important to contact us directly via email by visiting the page Customer Service of our website to obtain detailed information on the specific reason for the suspension of your account. We will provide you with accurate information and guide you through the process of resolving the situation.
Customer Service
Do you need help?
If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.
FAQ
We are always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Where can I recharge an electric car?
Where can I recharge an electric car?
How can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
What to do if the car runs out of charge?
Where can I refuel?
Where can I refuel?
I am a new driver, can I rent your cars?
I am a new driver, can I rent your cars?
Information and assistance
Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.
