FAQ
How does the car sharing service work?
ANBOindustry E-VAI allows you to drive an eco-friendly car, upon reservation. Here's how car sharing in Lombardy works:
- Registration: in order to book a car it is necessary to register by sending the required documents and accepting the terms and conditions of the service.
- Booking: once you have registered and validated your account, by connecting via the website or App (Android or iOS) you can request a car for a specific period of time, selecting the desired collection and return station. At least 24 hours are required to guarantee the availability of the vehicle.
- Using the car: once booked, you can go to the selected pick-up station, and using the app E-VAI you will be able to unlock the car you booked. Inside the car you will find keys or a keyless start system. Drive the car throughout the country and abroad for the requested period of time, and then return it within the deadline and place selected when ordering.
- Payment: during the order phase, a credit limit will be deducted from your card inserted during registration which will cover the rental payment.
- 24 hour assistance: you will always have our team at your disposal, ready to assist you with any information and/or emergencies.
Customer Service
Do you need help?
If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.
FAQ
We are always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Where can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
Where can I refuel?
I am a new driver, can I rent your cars?
Information and assistance
Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.


