FAQ
Personal account
Check out our online guide to find answers to frequently asked questions and learn more about our services and how they work. If you don't find what you're looking for, remember that our customer service is always available via chat, email and voice channels.

How do I sign up for the car sharing service?
How to upload your driving license and selfie?
What to do if my license is about to expire?
How to invite a friend to use the service?
When will my account be activated?
Why was my account suspended?
How to delete or deactivate my account?
Customer Service
Do you need help?
If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.
FAQ
We are always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Where can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
Where can I refuel?
I am a new driver, can I rent your cars?
Information and assistance
Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.


