FAQ

Do you want to know how our service works?
Here you will find all the useful information.

Registration

How much does the registration cost?

Registration requires the purchase of a prepaid credit which will then be deducted from the first rental.
How can I register for the service?

Via App or website
What documents do I need to register?

All you need is your driver’s license and tax code
What driver's licenses are accepted?

All European Community and International Licenses
How do I enter a promotional code?

You can do it directly from the App, click on the menu and access the section “Promotions”

Car charging

Do I have to put the car on charge at the end of the hire?

Yes, the car must always be charged when the hire is over.
Do I need to download an APP to charge the vehicle?

No, inside the car you will find the E-VAI card valid for free recharging in the A2A, Be Charge, NHP, Ressolar and AEVV columns in Lombardy.
What happens if I can't charge the vehicle?

Call the number +39 02 40701 700 (active 24 hours a day)

Vehicle Use

How can I open and close the car?

With the App but be careful: you need to activate Bluetooth and GPS
If I make a stop, do I have to lock the car from the App?

No, during stops use the keys to open and close the car.
Where can I end my hire?

You can drop the car at the same pick-up point or at the 3 Airports (Linate, Malpensa and Orio al Serio), at the main stations of Milan (Cadorna, Centrale, Garibaldi and Rogoredo) and finally, at the station of the provincial capital of the pick-up point.
Is there a minimum hire limit?

Yes, the minimum car hire is 3 hours.
Where can I go with E-Vai cars?

You can travel without limits throughout the European Union and Switzerland.
Can I end my hire in a different Municipality from the one where I picked up the car?

Yes, you can drop your car at one of the main stations in Milan (Cadorna, Centrale, Garibaldi and Rogoredo), at the Airports (Linate, Malpensa and Orio al Serio) or at the provincial capital of the pick-up point.
Can I hire the E-Vai car for one day?

Yes, the daily rate of our vehicles is € 39 with 50 km included per day. Any additional km has a cost of € 0.19/km.
How much range do our electric vehicles have?

Range varies based on car type and driving style. The 52kw Renault Zoe range is about 375 km while for the 41kw Renault Zoe it is about 275 km. You can keep an eye on the range of your vehicle using the on-board display.
What should I do if I forget something in the car?

Contact us on the number +39 02 40701 700, we will open your car remotely.

Payments and costs

Will a security deposit be blocked on my credit card?

Yes, at the time of confirmation of the hire a €50 deposit will be blocked, which will be unlocked at the end of the hire.
Do I have to pay toll charges?

Yes, tolling costs are the responsibility of the customer.
Is the hire cost calculated by minutes or hours?

All of our hires are invoiced on an hourly basis.
When will I be charged for the hire?

The total cost will be charged as soon as the vehicle is closed.
What should I do in case of an accident or if the car is dirty/damaged?

You must contact our toll-free number immediately and follow the directions of E-VAI staff.
Can I cancel a hire order?

Yes, all orders placed in advance can be cancelled free of charge up to 4 hours in advance.