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FAQ

A complete guide to always be by your side

Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries. For example, find out how to recharge electric cars, where to park the car, how to use the Official App, or how to manage an unexpected event in the event of an accident.

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What are you looking for?

👋 Hi, I'm EVA!

Your virtual assistant based on Artificial intelligence designed to support you at any time. Find out what I can do and how I can help you!

You can ask me information e details on the characteristics of our service, how it works, and which advantages you can achieve thanks to shared mobility.

I can provide you information detailed about prices of our service, or give you detailed information on any quote e promotions available.

Are you a new customer? I can guide you step by step to teach you how to best use the service, including suggestions e useful tips on how to easily use our vehicles.

I can walk you through the booking process, collecting the information necessary to suggest the mobility solution closest to you.

Can I handle e solve common problems, answer Frequent questions, help you in the event of an accident or to recover objects forgotten on board vehicles.

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Assistance

Do you need help?

If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.

Assistance

Online guides and assistance

Check out ours online guides e Frequent questions to find out everything about our services. Our customer care is always at your disposal 24 hours a day.

How it works

10 simple steps to enter the world of sharing mobility and help you use our service.

Car charging

Discover all the details to learn how to recharge our cars simply and safely.

Faq

Consult the frequently asked questions and detailed guides to find the answers to all your questions.

Assistance

Contact our 24-hour customer service via chat, email and voice.

👋 Hi, I'm EVA!

Your virtual assistant always by your side. Contact me for information on post-sales service, details on Reservations, promotions in progress, suggestions e advice useful information on parking lots or for handle e solve the most common problems.

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+39.02.40701.700
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