FAQs

We offer a regional car-sharing service promoting shared and sustainable mobility.

All of our vehicles are environmentally friendly in that they’re either electric or low-impact. We use an online booking system to allow users to access the cars.

Hire duration varies from a minimum of an hour to a maximum of 7 days.

Sign up to the service by downloading mobile app or going to website.

You’ll need a copy of a valid driving licence or ID card (or passport).

If you prefer to sign up online, send the documentation to customerservice@e-vai.com.

Yes, newly qualified drivers can access the service, there are limitations on the rental of some vehicle models.

You can pay either by credit card or with a prepaid card. Upon confirmation of the rental, you will be asked a €50 deposit on your card which will be returned once the rental is over.
Before proceeding with the rental, always make sure that you have sufficient credit on your card.

An electric car costs €6/hour, while a hybrid car costs €2.40/hour. + €0.48 €/km.

Yes. If you have the car for over 12 hours, you can access the day rate of €24,00 € + €0,24/Km for electric cars or €28.80 + €0.48 €/km for hybrid cars.

If you have the car for over 24 hours, half the hourly rate is charged.

Yes. Our cars can be picked up from and dropped off at different locations in the same city, at no additional cost. If you travel to another city, you can park at any E-Vai Point for an additional cost of €10.

If you drop the car off at any of the three airports, the fee is €20.

On the following routes, the drop-off cost is €5.

Milan – Rho Fiera

Milan – Linate

Bergamo – Orio al Serio

After you’ve signed up, there are three ways of booking an E-Vai vehicle:

1. on the E-Vai app, up to 18 hours before the booking
2. via the e-vai.com site (up to 18 hours before the booking)
3. by calling the freephone number 800 77 44 55 (active 24 hours a day)

You can cancel or alter your booking free of charge up to 4 hours before your pick-up time.

You will be charged the full cost of the hire if you don’t cancel within this period.

If you drop the car off before the agreed time, you’ll still be billed for the agreed cost, because your car cannot be used by other users until the end of your booking time.

Range varies based on car type and driving style. The range of the latest Renault Zoe is around 275 kilometres, while the Renault Zoe has a range of 120 kilometres and the Czero- IMiew and Ion models have range of around 80 kilometres. You can keep an eye on the range of your vehicle using the on-board display.

Always bear in mind the fact that driving style, routes taken and use of air conditioning all have a big impact on range.

Yes. Hybrid vehicles should be left with the tank at least a quarter full. Electric vehicles can be left on charge using the cable and charge point.

At E-Vai Points which don’t have charging points, you can simply park the car, making sure you comply with parking regulations. Before you close the vehicle, it’s a good idea to contact us on the freephone number to let us know about how much range the car has left.

Fuel is included in the cost. For information on filling up, please contact us on the freephone number.

No. The customer who made the booking is the only person authorised to drive the vehicle and the sole person responsible for the vehicle for the full duration of the hire period. Insurance is only valid if the person who made the booking is driving the vehicle.

No. You cannot transport pets or smoke in E-Vai cars.

A penalty charge of €60 will be added if a user breaches this rule, as set out in the service regulation.

Yes. You can travel to countries in the European Union and Switzerland.

Yes, but only in participating Municipalities.

A full list of participating municipalities and details can be found in the Benefits section

This is an annual service.

You can opt out of the service by sending us a registered letter with return receipt within 45 days of the renewal date, otherwise the contract will automatically renew for a further year.

If you have a problem, call us on the freephone number. We will organise roadside assistance if necessary. If your problem derives from failure to adhere to the hire procedures, you’ll be charged for the cost of recovering the vehicle.