FAQ
A complete guide to always be by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries. For example, find out how to recharge electric cars, where to park the car, how to use the Official App, or how to manage an unexpected event in the event of an accident.
Personal account
When will my account be activated?
When will my account be activated?
Why was my account suspended?
Why was my account suspended?
What to do if my license is about to expire?
What to do if my license is about to expire?
How do I sign up for the car sharing service?
How do I sign up for the car sharing service?
How to invite a friend to use the service?
How to invite a friend to use the service?
How to upload your driving license and selfie?
How to upload your driving license and selfie?
How to delete or deactivate my account?
How to delete or deactivate my account?
How to get started
I am a new driver, can I rent your cars?
I am a new driver, can I rent your cars?
How much autonomy do electric cars have?
How much autonomy do electric cars have?
What type of car can I rent?
What type of car can I rent?
How can I contact the company?
How can I contact the company?
Are the cars insured?
Are the cars insured?
Is there a rental time limit?
Is there a rental time limit?
What payment methods can I use?
What payment methods can I use?
Is it possible to use cars to travel outside Lombardy?
Is it possible to use cars to travel outside Lombardy?
What documents are needed to rent a car?
What documents are needed to rent a car?
How does the car sharing service work?
How does the car sharing service work?
Booking and rental
What to do if the engine doesn't start?
What to do if the engine doesn't start?
Can I cancel a reservation?
Can I cancel a reservation?
What to do if I am late in returning the booked vehicle?
What to do if I am late in returning the booked vehicle?
Are there child seats on board?
Are there child seats on board?
What should I do if the car won't open or lock?
What should I do if the car won't open or lock?
What do I do if I forget something in the car?
What do I do if I forget something in the car?
Can I end the rental in a municipality other than the one where I picked up the car?
Can I end the rental in a municipality other than the one where I picked up the car?
Where can I end the rental?
Where can I end the rental?
How do you open and close the car?
How do you open and close the car?
Regulation and conditions
What to do if the car is damaged?
What to do if the car is damaged?
What to do if the car is dirty?
What to do if the car is dirty?
Do I have to charge the car at the end of the rental?
Do I have to charge the car at the end of the rental?
Can I share my account?
Can I share my account?
What to do in case of accident?
What to do in case of accident?
Can I bring animals in the car?
Can I bring animals in the car?
Electric car charging
Where can I recharge an electric car?
Where can I recharge an electric car?
How can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
What to do if the car runs out of charge?
How to manage the car's autonomy?
How to manage the car's autonomy?
The car does not have a charging cable, what to do?
The car does not have a charging cable, what to do?
I can't find the charging card, how do I charge the car?
I can't find the charging card, how do I charge the car?
Hybrid car refueling
Where can I refuel?
Where can I refuel?
What to do once you reach the petrol station?
What to do once you reach the petrol station?
What to do with the fuel payment receipt?
What to do with the fuel payment receipt?
Rates and payments
How to enter a discount code?
How to enter a discount code?
How much is the Block Limit required for car rental?
How much is the Block Limit required for car rental?
When will the Ceiling Lock on my rental be released?
When will the Ceiling Lock on my rental be released?
What is the Ceiling Block?
What is the Ceiling Block?
What rates are available?
What rates are available?
Are the tolls my responsibility?
Are the tolls my responsibility?
How much does the registration cost?
How much does the registration cost?
Customer Service
Do you need help?
If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.
FAQ
We are always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Where can I recharge an electric car?
Where can I recharge an electric car?
How can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
What to do if the car runs out of charge?
Where can I refuel?
Where can I refuel?
I am a new driver, can I rent your cars?
I am a new driver, can I rent your cars?
Information and assistance
Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.
