You can refuel at any participating Q8 service station. Search for the Q8 station closest to you for quick and easy refueling. If you find yourself unable to reach a Q8 petrol station, you can still refuel at any other petrol station, the cost will be at your expense. Therefore, when refueling you will have to use your own payment method.
Car refueling
3 simple steps to refuel our hybrid cars
If you also want to become part of shared and sustainable mobility, through a few simple steps we will explain the procedure necessary to refuel our hybrid cars in case of need.
01
Search a partner service station
02
Contact us via voice or chat
Once you reach the service station, contact us by phone or through the Official App requesting assistance to refuel. We will provide you with all the useful information to activate the refueling card. Remember to refuel the car only with the correct fuel: E5 or E10 petrol.
03
Withdraw payment receipt
Always collect the payment receipt once the refueling operation is finished and place the receipt inside the glove compartment in the document holder brochure. Now you can continue or end your rental without carrying out any other operations.
04
Request a refueling refund
To request a refund of up to €20,00, keep the payment receipt and write down the vehicle's license plate and the kilometers traveled (as indicated on the dashboard). Within 5 calendar days, send us the receipt with the information indicated above and a brief explanation of the reason why it was not possible to use the Fuel Card by contacting us using the form. Customer ServiceIf your request is valid, a rental voucher equal to the amount of your refueling will be credited to your profile, up to a maximum of €20,00.
Customer Service
Do you need help?
If you need further information or have doubts about how to best use the service, we remind you that you can contact our team at any time. customer care available 24 hours a day chat, voice ed Email.
FAQ
We are always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Where can I recharge an electric car?
Where can I recharge an electric car?
How can I recharge an electric car?
How can I recharge an electric car?
What to do if the car runs out of charge?
What to do if the car runs out of charge?
Where can I refuel?
Where can I refuel?
I am a new driver, can I rent your cars?
I am a new driver, can I rent your cars?
Information and assistance
Check out our online guides and FAQs to learn everything about our services. Our customer service team is available 24/24.
