The chat represents assistance in real time based on Artificial Intelligence and the support of specialized operators. It is generally the most used channel and fast for requests for information on the service. We recommend starting a chat whenever you have a doubt or a question.
Assistance
At your side 24 hours a day via chat, voice and email
If you need help or information on how to best use the service, we remind you that you can contact us at any time of the day or night, wherever you are. Talk or chat freely with our virtual assistant EVA able to help you in every situation.
1st Level HelpDesk
Start a chat
Try asking me:
- “Can you help me open the car?”
- “Can you help me lock the car?”
- “What are the rental rates?”
- “Where is the Malpensa car park located?”
- “How do you charge the car?”
2st Level HelpDesk
Start a call
The phone call is assistance in real time enhanced with technology based on Artificial Intelligence, an integral part of all VoIP calls. This tool allows you to do video calls to help you complex operations. It can provide automatic answers to common questions or guide you step by step in taking certain actions.
Try asking me:
- “Can you help me open the car?”
- “Can you help me lock the car?”
- “I would like to make a reservation”
- “How do I enter a promotion code?”
- “How do I connect the charging cable?”
3st Level HelpDesk
Write an email
The email is used exclusively for requests administrative and problems with activating your own user profile. Our support team is made up of professionals who are ready to handle complex problems time consuming and verifications. We remind you that the email channel is reserved only for specific topics.
Profile enablement
Administrative sanctions
Request information on administrative sanctions you have received or a failure to receive communication.
Contractual sanctions
Request information on contractual sanctions you have received (vehicle not in charge, dirty, damaged, etc.).
Nonpayment
Request account reactivation and information on reservations and penalties in non-payment status.
Submit a support request
FAQ
Online guide always by your side
Find the answers to the most frequently asked questions to find out everything about our services. Get on board and start your next rental without worries.
Online guides and assistance
Check out ours online guides e Frequent questions to find out everything about our services. Our customer care is always at your disposal 24 hours a day.