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Assistance

At your side 24 hours a day via chat, voice and email

If you need help or information on how to best use the service, we remind you that you can contact us at any time of the day or night, wherever you are. Talk or chat freely with our virtual assistant EVA able to help you in every situation.

1st Level HelpDesk

Start a chat

The chat represents assistance in real time based on Artificial Intelligence and the support of specialized operators. It is generally the most used channel and fast for requests for information on the service. We recommend starting a chat whenever you have a doubt or a question.

Try asking me:
  • “Can you help me open the car?”
  • “Can you help me lock the car?”
  • “What are the rental rates?”
  • “Where is the Malpensa car park located?”
  • “How do you charge the car?”
2st Level HelpDesk

Start a call

The phone call is assistance in real time enhanced with technology based on Artificial Intelligence, an integral part of all VoIP calls. This tool allows you to do video calls to help you complex operations. It can provide automatic answers to common questions or guide you step by step in taking certain actions.

Try asking me:
  • “Can you help me open the car?”
  • “Can you help me lock the car?”
  • “I would like to make a reservation”
  • “How do I enter a promotion code?”
  • “How do I connect the charging cable?”
3st Level HelpDesk

Write an email

The email is used exclusively for requests administrative and problems with activating your own user profile. Our support team is made up of professionals who are ready to handle complex problems time consuming and verifications. We remind you that the email channel is reserved only for specific topics.

Profile enablement
Difficulty activating your account or completing your membership due to incorrect data or technical issues.
Administrative sanctions

Request information on administrative sanctions you have received or a failure to receive communication.

Contractual sanctions

Request information on contractual sanctions you have received (vehicle not in charge, dirty, damaged, etc.).

Nonpayment

Request account reactivation and information on reservations and penalties in non-payment status.

Submit a support request
Click or drag files to this area to upload them. You can upload up to 5 files.
Attach any documents and images useful for understanding and resolving your report. You can send files in PDF, DOC, JPG, PNG, ZIP formats with a total size of up to 50mb.

👋 Hi, I'm EVA!

Start a chat

Online guides and assistance

Check out ours online guides e Frequent questions to find out everything about our services. Our customer care is always at your disposal 24 hours a day.

How it works

10 simple steps to enter the world of sharing mobility and help you use our service.

Car charging

Discover all the details to learn how to recharge our cars simply and safely.

Faq

Consult the frequently asked questions and detailed guides to find the answers to all your questions.

Assistance

Contact our 24-hour customer service via chat, email and voice.

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